Last Updated: July 2026
At Weaving Threads, we want you to be happy with every pair you receive.
This policy explains when returns, exchanges, and refunds are available, and how to request them.
Please read it carefully before placing an order.
1. Our Commitment
We stand behind the quality of our handcrafted footwear. If something arrives damaged, defective,
or different from what you ordered, we will work with you to resolve it through a replacement, exchange, or refund,
subject to the conditions below.
2. When You Can Return or Exchange
- Damaged or defective product: Notify us within 3 days of delivery with clear photos or video. We will arrange a resolution at no extra cost where the issue is confirmed.
- Wrong item delivered: If the design, colour, or size received does not match your order confirmation, contact us within 2 days of delivery.
- Manufacturing defect: Report quality issues within 3 days of receiving the product, along with supporting images.
- Size exchange: If the size sent matches your order but does not fit comfortably, you may request a size exchange within 7 days of delivery, subject to stock availability.
3. Items We Cannot Accept Back
- Products that show signs of wear, use, washing, or damage caused after delivery.
- Items returned without original packaging, tags, or accessories.
- Requests based solely on change of mind or personal preference.
- Custom-made, personalised, or specially ordered designs unless defective or incorrectly fulfilled.
- Products marked as final sale or non-returnable at the time of purchase.
4. Return & Exchange Conditions
- All return and exchange requests must be initiated within 7 days of delivery unless a shorter window is specified above.
- Products must be unused, unworn, and in their original condition.
- Items must be returned in the original box or packaging with tags attached.
- We may inspect returned products before approving a refund or sending a replacement.
5. How to Request a Return or Exchange
- Contact our support team with your order number, reason for return, and photos where applicable.
- Wait for confirmation and return instructions before shipping anything back to us.
- Pack the product securely to avoid damage in transit.
- Share the return shipment tracking details once dispatched.
6. Shipping Costs for Returns
- Our error: If we sent the wrong item or a defective product, we will cover applicable return shipping costs.
- Size exchange: When the correct size was delivered as ordered, return shipping is borne by the customer.
- Original delivery fee: Standard shipping charges paid at checkout are non-refundable unless the return is due to our mistake.
7. Refund Process
Once we receive and inspect the returned item, approved refunds are processed to the original payment method wherever possible.
Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
Partial refunds may apply if an item is returned in a condition that reduces its resale value.
8. Exchanges
Exchanges are offered primarily for size-related issues. Style, colour, or design changes are treated as a new purchase
after return of the original item where eligible. Replacement sizes are subject to availability at the time of your request.
9. Order Cancellation
- Orders may be cancelled before they are dispatched from our warehouse.
- Once an order has been shipped, cancellation is not possible; the return policy above will apply.
- Custom or made-to-order pieces cannot be cancelled once production has started.
10. Missing or Lost Items
If your package appears delivered but items are missing, or if the outer packaging shows clear transit damage,
notify us within 48 hours of delivery with photos of the package and contents.
11. Processing Time
After we receive your returned product, inspection and resolution are usually completed within
7 business days. You will be notified once your refund or exchange has been processed.
12. Contact Us
For return, exchange, or refund assistance, contact our team:
Email: Weavingthreads0816@gmail.com
Phone: +91 99997 33783
Website: weavingthreads.in
