Last Updated: November 2025
Thank you for shopping at Your Store Name.
We want you to have a smooth and satisfying shopping experience.
This Refund & Return Policy describes how returns, replacements, and refunds are handled for your orders.
1. Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged, defective, or not as described.
- The product is unused, in original packaging, and includes all accessories.
- The return request is made within 7 days of delivery.
2. Non-Returnable Items
Certain products cannot be returned:
- Personal care and hygiene products
- Customized or personalized items
- Perishable goods
- Gift cards or digital items
- Clearance or “final sale” products
3. Return Process
To initiate a return, follow these steps:
- Contact our support team with your order ID and issue details.
- Provide photos or videos of the defective/damaged product if requested.
- Wait for return approval from our team.
- Ship the product back using the instructions provided.
4. Replacement Policy
Once the returned product is received and inspected, we will issue a replacement if:
- The product was damaged during transit.
- You received the wrong item.
- The product has a manufacturing defect.
5. Refund Policy
Refunds will be issued after the returned item is inspected and approved.
Refunds may take 5–7 business days to reflect in your original payment method.
6. Shipping Charges
- Original shipping fees are non-refundable.
- Return shipping charges may apply depending on the reason for the return.
7. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once shipped, cancellations are not allowed—return rules will apply.
8. Damaged or Missing Items
If a product arrives damaged or items are missing, notify us within 48 hours of delivery with photo evidence.
9. Contact Us
For return or refund assistance, contact our support team:
Email: support@yourstore.com
Phone: +91 98765 43210