This Privacy Policy explains how Weaving Threads ("we", "us", or "our") handles personal information when you browse weavingthreads.in, create an account, place an order, or contact us. By using our website and services, you agree to the practices described below.
1. Information We Collect
Depending on how you interact with our store, we may collect:
- Identity and contact details: name, email address, phone number, billing and delivery address.
- Account information: login credentials, wishlist items, order history, and saved preferences.
- Transaction data: products purchased, order value, payment status, and delivery updates.
- Payment information: card or UPI details are processed securely by our payment partner (Razorpay). We do not store full card numbers on our servers.
- Communications: messages you send through contact forms, email, phone, or WhatsApp.
- Technical and usage data: IP address, browser type, device information, pages viewed, and referral source.
- Cookies and similar technologies: small files used to remember preferences, keep you signed in, and understand site usage.
2. How We Use Your Information
We use personal information to:
- Process orders, payments, deliveries, returns, and exchanges.
- Create and manage your customer account.
- Send order confirmations, shipping updates, and service-related notifications.
- Respond to enquiries and provide customer support.
- Improve our website, product range, and shopping experience.
- Send promotional offers where permitted, with an option to opt out at any time.
- Detect fraud, protect our platform, and comply with applicable laws.
3. Legal Basis for Processing
We process your information to fulfil orders and provide services you request, to pursue legitimate business interests such as improving our store and preventing fraud, and where required, based on your consent—for example, for marketing communications.
4. How We Share Information
We do not sell your personal data. We may share limited information with trusted partners who help us operate our business, including:
- Payment processors for secure transaction handling.
- Courier and logistics partners for order delivery and tracking.
- Technology providers that host or support our website and analytics.
- Legal or regulatory authorities when required by law or to protect our rights.
These partners are expected to handle your data only for the purpose of providing their service to us.
5. Cookies
Cookies help our website function properly and remember your preferences. We also use a first-party cookie to recognise returning visitors so we can show relevant products (such as styles you recently viewed) and improve the shopping experience. You can control or disable cookies through your browser settings. Please note that some features—such as staying logged in, keeping items in your cart, or personalised recommendations—may not work correctly if cookies are blocked.
6. Data Retention
We retain personal information only for as long as needed to complete transactions, maintain your account, resolve disputes, meet legal obligations, and enforce our policies. When data is no longer required, we delete or anonymise it where reasonably possible.
7. Data Security
We apply reasonable administrative, technical, and organisational safeguards to protect your information. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and avoid sharing login details with others.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your data, where legally permitted.
- Opt out of promotional emails using the unsubscribe link in our messages.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
9. Children's Privacy
Our website and services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of those third parties. We recommend reviewing their policies before sharing personal information with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are published constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related questions or requests, reach us at:
Email: Weavingthreads0816@gmail.com
Phone: +91 99997 33783
Website: weavingthreads.in